Volunteer

We always have room for volunteers!

The Forest is a great place to live and work.  As a volunteer at the Forest Upcycling Project your skills will be used fully giving you an excellent experience as well helping others – you will certainly develop other skills. Volunteering or working here can be uplifting and very rewarding. You’ll be in a friendly atmosphere, surrounded by focused individuals who care, whilst doing challenging things or basic tasks. We like to laugh whilst we work and share good will.

Our philosophy comes from David Brailsford (Team Sky Cycling Principal)

“.. if you broke down everything you could think of that goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together,” 

We believe the same about people and communities – you only need a number of small improvements to get a significant gain.

If you would like to get involved get in contact or just fill in the form below

Volunteers Application Pack

 

 

Unit 1 Hollywood Works,

Valley Road, Cinderford

Gloucestershire

Gl14 2PD

 

Tel: 07810524404

 

 

Registered Charity: 1158797

 

 

www.forestupcyclingproject.com

forestupcyclingproject@gmail.com

 

 

Please send your application to Chelsea Durham or the email above.

 

 

Dear Volunteer,

 

Thank you for your enquiry about joining as a volunteer.

 

Please find enclosed some information about the schemes and an Application Pack.  We would be grateful if you could complete this, as well as the enclosed Volunteer Agreement and return pages 10-12.

 

If you have any questions or require further information about any aspect of the organisation or volunteering please do not hesitate to contact Matthew Jones our Forest Upcycling’s Project Manager or our admin staff.

 

We are always seeking volunteers who have experience in the following areas:-

  • Retail sales
  • Warehousing & logistics
  • Customer telephone enquiries
  • Administration
  • Promotions and marketing
  • Van driving and driver assistance
  • Furniture repairs
  • Appliance repairs
  • A.T. testing

 

Many thanks

 

 

 

Matthew Jones

 


Volunteer Charter

What is The Forest Upcycling Project?

We are a Registered Charity.

Founded on 1st June, 2014 by our trustees from the local community, our mission is to provide good quality second-hand furniture and household items at reasonable prices to support our charitable aims.

Our objects  are
1. to relieve poverty for families and individuals in need by providing furniture or other goods at a highly reduced rate or in extreme cases free of charge.
2. to advance education for people who are unemployed or otherwise in need of such education to equip them with the skills necessary to be able to find employment.
3. to protect and preserve the environment for the public benefit and future generations by the promotion of waste reduction, re-use, reclamation, recycling and use of recycled products.

As a charity we provide furniture to those on low income at reduced prices and in some instances for free. We work with a wide variety of agencies and seek to help those who are struggling to help themselves.  Over 25% of our turnover goes to supporting ‘at risk’ groups and their clients. Since we were founded we have helped over 6000 individuals and families.

As a Charity, 100% of funds raised is reinvested into the organisation to pay core operational costs, and any surplus is used to allow us expand and help more people. There are no shareholders or anyone else profiting from our operation.

How volunteers support the Forest Upcycling Project?

Put simply, without the help of our volunteers we would not exist.  We were started by our trustees and are supported currently by 17 volunteers.  Volunteers help us in every aspect of our operation.  Two of our Volunteers are Certified PAT tester.

Who can volunteer at the Forest Upcycling Project?

We provide volunteering opportunities for everyone over the age of 18 and also work with a range of local agencies to provide support for individuals that have been marginalised, through ill health, long term unemployment or life experiences. Volunteering at the Forest Upcycling Project can help gain confidence, rebuild self-esteem, is rewarding and according to our volunteers, fun.

How to apply to become a volunteer

We recruit volunteers from several sources.  By advertising in places like website, local churches, community groups, etc, by word of mouth and through 3rd party organisations.  When you contact us we will send you an application pack that we ask you to complete, which should take no more than 10 minutes.  Once we have received the completed pack we will invite you to come and have an informal chat to explain what Forest Upcycling does and to see if volunteering at Forest Upcycling is right for you.  If you do decide to join us we will review how things are working out for us both with informal but regular chats.

Forest Upcycling Project Commitment to Volunteers.

  • Forest Upcycling Project has lots of people that you can talk to about any issues you have. You also have unrestricted access to the Project Manager and Trustees should you feel it necessary.
  • Your time volunteering should be fulfilling and enjoyable.
  • You will be informed who you are responsible to when you join us and when this changes.
  • You will be given a clear understanding of the tasks we require you to perform.
  • You will receive training in the roles that you volunteer for, especially if there are legal implications (H&S, Trading Standards).
  • You will not be put under any moral pressure to do work which is against your principles.
  • You will be adequately protected against any risks involved in doing voluntary work, eg Public Liability Insurance.
  • You will not be exposed to risks to your health and safety and you should not cause others to be exposed.
  • You should not suffer financially by doing voluntary work.
  • Should you at any time feel aggrieved we will do everything within our power to resolve the issues in a mutually beneficial way.
  • If an issue arises where Forest Upcycling Project needs to discuss your conduct we will do everything within our power to resolve the issues in a mutually beneficial way.
  • You will not generally be used to permanently replace previously paid workers.
  • Any suggestion to improve The Forest Upcycling Project operation will be treated with the same level of significance as suggestions made by staff, clients, 3rd party agencies or anyone else.
  • Confidentiality by you and about your personal information must be confined within the project.
  • We are committed to social justice and actively opposed to discrimination in society and especially within the project.
  • We will not offer you a volunteering post unless there is benefit to both you and The Forest Upcycling Project. If this is not the case we will direct you to other organisations where your skills can be more fully utilised.
  • You can be involved in decision making processes that are relevant to your volunteering role and level, if you wish.


The project’s primary objectives are;

  • To provide low cost furniture and white goods to those in need
  • To bring awareness of the scheme to all levels of the community throughout the whole of the Districts served
  • To expand the existing service of the collection and redistribution of furniture to a greater number of users and encourage re-use as a way of life
  • To reduce landfill by repairing and refurbishing damaged items of furniture
  • To collect, test and recycle electrical goods in a dedicated, secure environment
  • To expand our Partnership working with caring and referral agencies
  • To offer volunteer, employment and training opportunities to people


VOLUNTEER REGISTRATION

Thank you for choosing to register as a volunteer.  So that we can offer you support and advice please take a few minutes to complete this registration document.  If you are unsure about any part of this document please ask for advice and assistance.

What will we do with the information you give us?

The information supplied by you in this document will be kept confidential to Forest Upcycling Project. and will not be disclosed to any person or organisation without your permission.  Using the information you provide will enable us to match your volunteering skills to opportunities that suit your preferences and availability.

Criminal Records Certificates

Our opportunities require that in some instances a criminal records check is carried out.  This is often the case when volunteering involves working with vulnerable persons.  No criminal records checks will be made without your prior consent.

All new volunteers must complete:

  • Volunteer Application Form
  • Volunteer Agreement

New Volunteers will be given:

  • An informal interview.
  • A copy of the Volunteer Charter
  • Confirmation that references will be requested.
  • Confirmation that a criminal records check may be required.
  • A copy of the relevant role descriptions.
  • Information on the work of the Forest Upcycling Project.
  • Induction and appropriate training.


Volunteer Roles

VAN DRIVER

KEY TASKS:

To be responsible for the collection of donated furniture and household goods and the distribution of such items to the scheme’s customers.  To ensuring safe and efficient lifting, handling, loading and collection/delivery of goods. The care of the project van.  When not undertaking the above role, to help with warehousing roles.

SUMMARY OF DUTIES

  • To work with others in the safe and efficient lifting, handling, loading, transporting, delivery and collection of furniture and household items.
  • Acting in accordance with training to ensure furniture complies with Trading Standards regulations and is of the required quality.
  • Ensuring the safe, clean and road legal condition of the project vehicle daily before use.
  • Ensure the weekly van checks are performed and documented on the first working day of each week so that the van is well maintained and checked in terms of mechanical (fluid levels, lights working etc) and tail lift servicing, the MOT, breakdown cover and road fund license remain current and informing the manager of faults or problems with the scheme vehicle/s.
  • Dealing sympathetically and respectfully with the service users (customers) and with those donating furniture some of whom may be recently bereaved.
  • Unsuccessful deliveries are reported to the management and declined donations are accurately recorded on the daily drop sheets with reasons given
  • All items collected are correctly labelled and any additional items are recorded on the drop sheets
  • Supervision, support and training for any assisting volunteers is appropriate and effective
  • Paperwork for any assisting volunteers is completed updated and dealt with appropriately
  • End of life items are dismantled, where appropriate, and taken to the waste store and recorded in the database

PERSON SPECIFICATION

Experience of driving Luton style vans is desirable but not essential.  They should be able to deal with the public in a friendly, helpful but firm manner.  They should be fit and able to lift reasonably heavy objects such as a washing machine.  The ability to read a map or to have good knowledge of the local area would be advantageous.  A knowledge of Trading Standards regulations, manual handling and health and safety would also be beneficial but training will be given if required.

———————————————–

DRIVERS MATE

KEY TASKS:

Assist the vehicle driver in delivery and collection of furniture and also the maintenance of the vehicle as required.  To assist in the completion of paperwork where necessary.  When not undertaking the above role to help with warehousing roles.

SUMMARY OF DUTIES

  • To ensure all deliveries and collections are undertaken and completed, ensuring a quality service is provided at all times, meeting any special requirements laid down on the drop sheet.
  • To treat all customers with dignity
  • Ensure all paperwork is completed accurately and is returned to the office
  • All items collected are correctly labelled and any additional items are recorded on the drop sheets
  • To support other staff and volunteers in ensuring the work of the project is maintained
  • Undertake relevant training where applicable
  • To ensure that items collected comply with Trading Standards regulations where applicable
  • To undertake any other reasonable duties as requested by management

PERSON SPECIFICATION

The volunteer should be fit and able to lift reasonably heavy objects such as a washing machine.  The ability to read a map or to have good knowledge of the local area would be advantageous.  A knowledge of Trading Standards regulations, manual handling and health & safety would also be beneficial but training will be given as required.

———————————————–

WAREHOUSE OPERATIVE

KEY TASKS:

Responsible for ensuring that items within the warehouse are in their appropriate places, displayed appropriately, properly labelled, clean and moved when necessary.  Also to help load and unload vans, that items are labelled appropriately.  Also to help as a drivers mate when required.

SUMMARY OF DUTIES

  • Help move items around the warehouse and display them in the best way
  • Prepare tomorrows deliveries so they are ready for loading
  • Assist in loading and unloading of vans
  • Replace sold items with unsold items where possible
  • Inspect items in the warehouse for damage and if damage identified either repair the damage, inform the Warehouse Supervisor or remove the item from the sales floor
  • Assemble and disassemble items of furniture as necessary
  • To ensure all customers are treated in a respectful and dignified manner
  • To answer customer queries about items in the warehouse or direct them to someone who can.
  • Clean items as they arrive in the warehouse or after they have been refurbished
  • Ensure fire exits and walkways are kept clear at all times
  • Keep the warehouse clean
  • To undertake any other reasonable duties as requested by Management.

PERSON SPECIFICATION

They should be able to deal with the public in a friendly and helpful manner.  They should be fit and able to lift reasonably heavy objects such as a washing machine with help.  A knowledge of Trading Standards regulations, manual handling and health and safety would also be beneficial but training will be given as required.

———————————————–

RETAIL SALES

KEY TASKS:

To be responsible for sales to the general public, for booking in collections and deliveries.  To be responsible for displaying small goods for sale, ensuring the furniture is clean and safe and for keeping the warehouse tidy.

SUMMARY OF DUTIES

  • To ensure all customers are treated in a respectful and dignified manner
  • To ensure all sales are dealt with efficiently and correctly in line with sales procedures
  • To ensure all deliveries and collections are recorded correctly
  • To answer the phone and take details of collections, queries or referrals
  • To help keep the warehouse and sales area clear and tidy, ensuring safe access at all times. All breaches of health and safety should be reported immediately.
  • To help support new volunteers.
  • To help in computer based tasks where appropriate, e.g. data input
  • To help the general public understand how the Forest Upcycling Project operates, its mission and objectives and to give information helpfully and with an understanding of the limitations of some of the clients
  • To undertake any other reasonable duties as requested by Management.

PERSON SPECIFICATION

The volunteer should be able to deal with the public in a friendly, supportive and helpful manner.

They should be able to answer the telephone and carry out straightforward administrative tasks.  They should be able to operate our retail computer systems (training will be given).  A basic knowledge of MS Office products would be useful but not essential.   There is no requirement to have previous retail experience as training will be given.  Patience and a sense of humour are essential.

———————————————–

OFFICE ASSISTANT TASKS

KEY TASKS:

To be responsible for answering the phone, for booking in collections and deliveries and for entering deliveries/collections onto the database as well as undertaking a variety of administrative support activities.

SUMMARY OF DUTIES

  • To answer the phone and handle enquires appropriately
  • To accept or reject potential donations, ensuring that accurate records are made in the day and van books
  • To ensure all deliveries and collections are recorded onto the database
  • To undertake other office support tasks where appropriate, e.g. producing invoices, inputting contact or sales analysis data, recording TV sales, sending out leaflets
  • To ensure all donors and potential customers are treated in a respectful and dignified manner
  • To help support new volunteers learn our procedures, use of database etc.
  • To be aware of and comply with product safety regulation enforced by Essex Trading Standards
  • To be prepared to attend appropriate training sessions as necessary.
  • To undertake any other reasonable duties as requested by Management.

PERSON SPECIFICATION

The volunteer should be able to deal with the public in a friendly, helpful but firm manner.  They should be able to answer the telephone, have a clear telephone voice and carry out straightforward administrative tasks.  Basic computing skills and knowledge of MS Office products would be helpful but are not essential as training will be given.  Patience and a sense of humour are essential.

———————————————–

ELECTRICIAN

KEY TASKS:

To test all electrical goods received by the project to check that they are safe, in serviceable working order and meet the requirements of Essex Trading Standards.

To keep suitable records of all items tested.

SUMMARY OF DUTIES

  • To test all electrical items using the Portable Appliance Tester.
  • To check items are in full working order as far as is possible
  • To keep appropriate records
  • To mark items tested appropriately
  • To ensure the test area is kept clean and safe at all times
  • To ensure test systems and standards are in line with Essex Trading Standards requirements
  • Undertake relevant training where applicable
  • To undertake any other reasonable duties as requested by Management

PERSON SPECIFICATION

The volunteer should be a qualified electrician or other trained competent person, capable of testing all electrical items with the portable appliance tester.  The volunteer must be able keep appropriate records in line with current legislation and Lighthouse’s procedures.  PAT training will be provided as required.


VOLUNTEER AGREEMENT

A volunteer will:-

Not receive wages but will receive approved expenses for travelling, provided that you are not in receipt of other travelling related benefits.

Be expected to attend relevant training where applicable.

Abide by the all relevant Forest Upcycling Project objectives and policies.

Endeavour to provide notice of time off.  In the case of sickness, please inform us as soon as is possible on the day of attendance.

In the event of wishing to terminate the agreement, he/she will provide Forest Upcycling Project with one week notice where possible.

All volunteers who undertake to work at Forest Upcycling Project must abide by the following rules;

Volunteers working for the furniture scheme must not participate in any activities that might conflict with the project.  Conflict of interest would be where volunteers buy items from the project and then sell items on to any third parties (i.e. at car boot sales, auctions or to dealers or furniture restoration firms etc).

Under no circumstances should a volunteer visit a client’s home alone.

Volunteers must not enter into agreements with clients other than what has been agreed by the office.  E.g. Do not agree to supply any more items than the clients have already requested and we have agreed to supply.  Clients must be told to contact the office or their referral agency.

———————————————–

These rules and regulations are as much for your benefit as for ours.  If any of the rules are broken it could lead to instant dismissal from the project.

I have read and understood the rules of the Forest upcycling Project Scheme

Name…………………………………                      Signed………………………………

Date…………………………………

 

For Internal Use

Date Application Received
Date Interviewed and By Whom
Date Started
Agreed Volunteering Hours
Date Left
Reason For Leaving


Volunteer Application

PERSONAL DETAILS

Title Mr.          Mrs.        Miss        Ms.          Other    (circle one)
First name
Surname
Address
Postcode
Telephone number
Mobile telephone number
Personal email address
Date of birth
Emergency contact details

 

Name:-

Address:-

Telephone:-                                                          Relationship:-

How did you hear about the scheme
Present or last occupation

Employers name

Post held

Dates of Employment

Reason for leaving

Please give details of any previous voluntary work experience
Any other relevant information to your application

REFERENCES:

Please give names and addresses of 2 referees who have know you for at least 3 years and who are not related to you.  At least one of them should know you in an official capacity, eg church minister, previous employer, previous voluntary work manager, etc.

Name / Address Name / Address
Phone number: Phone number:
In what capacity is this person known to you? In what capacity is this person known to you?


WHEN CAN YOU VOLUNTEER

Please tick each box when you would be able to volunteer.

If you have no real preferences please leave this blank and when you come in to discuss your application we will agree with you days that would best suit both us and you.

 

MON TUE WED THURS FRI SAT

If you have specific requirements with regard to times and days available or other special needs please enter them below

 

ENHANCED DISCLOSURE FROM THE CRIMINAL RECORDS BUREAU.

Volunteers may be expected to have an enhanced disclosure from the Criminal Records Bureau and we are sure you will understand why we must request this.

 

 

 

 

 

SIGNED:………………………………………………DATE…………..……………

Thank you for completing this form.  The information will be kept confidential to The Forest Upcycling Project. and will not be disclosed to any person outside the project without your permission.

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